Contributor
•
28 Messages
Secondary Email Problems-imap
My Primary Account works fine-the one used for Billing.
My 3 secondary email accounts will not load on any device including online at Xfinity, so I cannot load these accounts and I must read them.
This began on May 28, 2024.
When I change the Settings to what they should be, I get an imap message saying my settings are wrong and to call.
I have never, ever changed my settings before.
I used the Virtual Assistant who said to reboot my modem.
That didn’t resolve it.
I also use Windows Live Email and my passwords change even after I enter them correctly.
Each Secondary Windows Live Email says Out-of-Date, too, even after putting in the correct settings and passwords.
I also have these email accounts on my iPhone and iPad and cannot get them there.
I have Outlook and same there.
How do I resolve this, or must Xfinity?
Thank you.
XfinityAdrienne
Official Employee
•
766 Messages
4 months ago
Hey there, 550Sandy! Thank you so much for taking the time to reach out to us here on Xfinity Forums today. I am sorry to hear about the troubles with the secondary emails and we do appreciate you sharing the details that you have attempted to resolve the concerns. We would recommend reaching out to our Customer Security Assurance Team for further assistance with diving into the email access issues. You can find their contact information and details here. Please let us know if you have any other questions/concerns.
2
0