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rgcooke1
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3 Messages

Friday, May 23rd, 2025 6:52 PM

Secondary Email Account Update

I have a secondary email account that I need to change the verify email.  I do not see any way that I can do this.    This verify email address is an old work email that is no longer available to me.  How can I update/change it.

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1 month ago

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XfinityJon

Official Employee

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316 Messages

2 months ago

Good afternoon rgcooke1. Thank you for reaching out through our Xfinity Community Forum. I am happy to assist you with this. Are you able to log in to the Xfinity website with the secondary email / username? Or is it not allowing you to access it on our website?

 

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rgcooke1

New Poster

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3 Messages

1 month ago

When I attempt to log in via the website it wants to send me a verification notice to an email address that is my old work email address.  I would like to update/change that verification email, but am unable to determine how.

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XfinityChelseaB

Official Employee

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1.8K Messages

Hello @rgcooke1, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Please check out Update your Xfinity account contact information and preferences for the steps to get that information updated. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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