Visitor
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1 Message
Secondary Email Account is Missing
My secondary email account is missing. I was able to login 2 days ago but now i’m getting the error message “the mail server imap.comcast.net not found. When i logged into the primary email account i don’t see the secondary email account. Where is it ? Can’t change password cause the primary account needs to do this.
XfinityJeffB
Official Employee
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318 Messages
12 hours ago
From our intranet:
To access a secondary Xfinity email account, follow these steps:
Note that secondary accounts will have separate sign-in credentials and do not have an associated Xfinity Email account if created after June 2024. You can manage up to six secondary Xfinity IDs on your account.
Troubleshooting: If the system keeps reverting to the primary account, ensure you sign out completely before signing in with the secondary credentials.
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