Second Comcast account for my husband can no longer be accessed

user_ujr1p8, thank you for reaching out. I hope you are doing great today, besides your current issues accessing email. I see you have two accounts, and you are running into trouble accessing the email on one of them. I'm sorry to hear that, but we can certainly do our best to help. Can you tell me more about the issues that occur when you attempt to log in? Are you using a third-party app like Outlook, or signing in directly on our website/app, as you can read about here: https://www.xfinity.com/support/articles/how-to-access-email-account?