Visitor
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1 Message
Second account created when upgrading
I upgraded my xfinity internet online to the $50 1GB plan, but it now shows I have 2 accounts linked to the same login. I want to make sure I'm not paying for the service twice.
Visitor
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1 Message
I upgraded my xfinity internet online to the $50 1GB plan, but it now shows I have 2 accounts linked to the same login. I want to make sure I'm not paying for the service twice.
XfinityJamesC
Official Employee
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2.6K Messages
1 day ago
Greetings, @user_w7a60y! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this duplicate account issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_6vhtdw
Visitor
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1 Message
17 hours ago
I am also dealing with the same issue! Any luck getting a response or solution?
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