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user_m6y5iw
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Friday, February 14th, 2025 2:59 PM

Seasonal

I am unable to sign in to manage my seasonal service   
I simply want to activate internet services and I am stuck in the infinite sign in loop 

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8 days ago

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XfinityKei

Official Employee

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1.3K Messages

8 days ago

@user_m6y5iw I’m sorry to hear you're having an issue with signing in. Our team is here to help resolve your login concerns and help you with your seasonal hold.

Can you tell me what login issues you're running into?

 Is there an error message or error code when you log in? 

Are you being prompted to change your password?

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user_m6y5iw

3 Messages

@XfinityKei​ 

i sign in and immediately get looped back to sign in again. No errors. I have changed password, cleared cookies, etc to try rectifying the problem to no avail 

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8 days ago

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XfinityKei

Official Employee

 • 

1.3K Messages

@user_m6y5iw  Thanks for letting me know. I'm sorry you're getting looped into reentering your password. Can you try using a different method to log in such as a different device? If you're using the app try using the website using incognito/private mode at https://www.xfinity.com/overview.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_m6y5iw

3 Messages

8 days ago

I have tried all of those suggestions. Nothing works. It is incredibly frustrating. 

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XfinityKei

Official Employee

 • 

1.3K Messages

@user_m6y5iw  Thanks for letting me know you've tried those steps.  Were you wanting to cancel your seasonal hold and activate the internet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

8 days ago

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