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user_c5eaeb
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9 Messages

Tuesday, May 20th, 2025

says user ID and/or password incorrect OVER AND OVER AND OVER AGAIN

says user ID and/or password incorrect OVER AND OVER AND OVER AGAIN and it does this intermittently for days. So frustrated. Both are correct every time it won't let me in. I pay sooooo much money to Comcast that I expect to be able to access my email at any time when using MY CORRECT LOGIN AND PASSWORD. Fix this glitch, Comcast! Or give me a way to talk to a REAL person, your AI system is a joke. 

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2 months ago

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XfinityMartyR

Official Employee

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2 months ago

 

user_c5eaeb Thanks for reaching out! I would recommend clearing your cache, and cookies in your web browser to help prevent this issue. 

 

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user_c5eaeb

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9 Messages

Thanks, I will give it a try and come back and let others know if it did indeed work. 

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2 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

user_c5eaeb, that's great, I appreciate your flexibility and time to work on this. I use my email dail, so I totally get why this is important. Are you accessing your email through the Xfinity site, or through a 3rd party email client? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_c5eaeb

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Nope, it didn't work clearing out cache and cookies. I access my email straight through Xfinity, no 3rd party.

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2 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

user_c5eaeb, Understood, and thank you for trying that for us. Are you able to confirm if you've logged into the Xfinity email website within the last year? The reason I ask is that customers are required to log in at least once within 12-months to maintain access. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_c5eaeb

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I log into the Xfinity email website SEVERAL TIMES A DAY, every day. Also, sometimes it takes a few times after hitting 'log out' for it to actually log out! It keeps reloading the page. From any computer that I'm on, so it's not a particular device.

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2 months ago

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