Oh, no @user_vtk86y! I’m really sorry to hear that your equipment was damaged by lightning!
You have a couple of easy options to get this taken care of:
Visit an XFINITY Retail Store to swap out your gateway. You can find the nearest location and view store hours here: https://www.xfinity.com/local/store-offers.
Have a new gateway shipped directly to your home. If you choose this option, we’ll also provide instructions on how to return the damaged equipment.
Which option would you prefer? I’m happy to help get everything set up right away.
XfinityAlyssaA
Official Employee
•
2.6K Messages
7 hours ago
Oh, no @user_vtk86y! I’m really sorry to hear that your equipment was damaged by lightning!
You have a couple of easy options to get this taken care of:
Which option would you prefer? I’m happy to help get everything set up right away.
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