Visitor
•
1 Message
Role is set to manager not primary
My account role is set to Manager instead of Primary, even though I'm the only user on the account and it's my account. I can't add users or cancel my service.
Visitor
•
1 Message
My account role is set to Manager instead of Primary, even though I'm the only user on the account and it's my account. I can't add users or cancel my service.
XfinityAdrienne
Official Employee
•
2.3K Messages
11 hours ago
Hey there, @user_c61a15! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your username access, and roles, it certainly is not what we want for our customers. We would recommend reaching out to our Customer Security Assurance Team for further assistance with updating the username level to ensure you have full access. You can find their details here. Please let us know if you have any other questions/concerns, we are happy to help!
0
0