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user_8d2ldz
1st Topic
1st Reply

3 Messages

Wednesday, January 31st, 2024 12:48 AM

Closed

REWARDS

All the Rewards page shows is previous rewards but nothing new. How are you supposed to access the rewards - tried signed in on computer and APP but just sows me the reward page and "My activity". Why keep sending emails promoting rewards and then not allow access and make it a hassle? Super lame

Question

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Updated 

11 months ago

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XfinityRaf

Official Employee

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633 Messages

11 months ago

Good afternoon @user_8d2ldz. Are you signed in with the primary email account? 

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user_8d2ldz

3 Messages

Yes I am signed in and have tried it via computer and APP - both only show me the Reward page 

11 months ago

0

XfinityRaf

Official Employee

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633 Messages

11 months ago

If you have a secondary XFINITY email, can you try logging in with that and see if anything changes? 

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user_8d2ldz

3 Messages

11 months ago

Didn't seem to change anything. 

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XfinityMarcos

Official Employee

 • 

1.9K Messages

@user_8d2ldz, thank you for trying that and letting me know the results. I love the Rewards program, so I totally get why you're reaching out and why it's important. I'm a huge reward program person in general lol, and I'm in your corner until we get this figured out. Let's take a closer look at your account and go from there. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
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11 months ago

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