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user_37be02
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Originator

Visitor

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4 Messages

Thursday, September 22nd, 2022 4:28 PM

Closed

Rewards

I have two account numbers. One is inactive. When a try to look up my rewards, it defaults to the inactive account. How can I change that to the active account? For everything else, the active account is the default.

Question

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Updated 

2 years ago

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Accepted Solution

XfinityBillie

Official Employee

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3.1K Messages

2 years ago

@user_37be02 Thank you for taking the time to reach out to us here on our Xfinity Forums! What I would recommend is to first unlink the inactive account from your active account by following the directions in this link: https://comca.st/3S6cvJj. Let me know if this resolves the issue. 

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user_37be02

Visitor

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4 Messages

@XfinityBillie​ 

I unlinked the accounts, but I am still seeing the wrong rewards tier.

2 years ago

0

CCRenee

New Problem Solver

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169 Messages

Thanks for following up with us and sorry to hear you are still having issues after unlinking.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

Accepted Solution

XfinityBillie

Official Employee

 • 

3.1K Messages

2 years ago

Hello and thank you for taking the time to send us a DM. Have you tried the directions I posted to the Forums on how to unlink accounts yet? 

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Again

Expert

 • 

31.2K Messages

2 years ago

@user_37be02 

Please do not send a direct private message unless asked to do so by an Official Employee, otherwise you are in violation of the Guidelines and the Acceptable Use Policy.  Thanks!

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