U

Visitor

 • 

4 Messages

Thu, Sep 22, 2022 4:28 PM

Rewards

I have two account numbers. One is inactive. When a try to look up my rewards, it defaults to the inactive account. How can I change that to the active account? For everything else, the active account is the default.

Official Employee

 • 

1.2K Messages

2 d ago

@user_37be02 Thank you for taking the time to reach out to us here on our Xfinity Forums! What I would recommend is to first unlink the inactive account from your active account by following the directions in this link: https://comca.st/3S6cvJj. Let me know if this resolves the issue. 

Visitor

 • 

4 Messages

@XfinityBillie​ 

I unlinked the accounts, but I am still seeing the wrong rewards tier.

Official Employee

 • 

91 Messages

Thanks for following up with us and sorry to hear you are still having issues after unlinking.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.2K Messages

2 d ago

Hello and thank you for taking the time to send us a DM. Have you tried the directions I posted to the Forums on how to unlink accounts yet? 

Again

Expert

 • 

27.9K Messages

2 d ago

@user_37be02 

Please do not send a direct private message unless asked to do so by an Official Employee, otherwise you are in violation of the Guidelines and the Acceptable Use Policy.  Thanks!

forum icon

New to the Community?

Start Here