Rewards Tier

The FAQ's seem to say that an Internet account is eligible, am I reading it wrong?  Which accounts are not eligible?

@user_yrnizx The Program is limited to one (1) Account per customer/household and may not be transferred. If a Member has multiple Accounts, the Account with the Member’s longest Tenure shall be deemed to be the Program Account, but Rewards may be applied to the other Accounts. Customers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the Program unless such customers have established individually billed Accounts and are purchasing a required service(s) under that Account. Members who redeem certain Rewards may be ineligible to redeem additional identified Rewards within specified periods.       

When I was setting up my Military status it said my account was eligible for Diamond status and told me to set up my rewards accounbt.

I would be happy to take a look @user_yrnizx I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! Please provide me with your first and last name and service address.

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message