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Mcshawn87
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08/01/2023 1:36 PM

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Rewards status not updating

I went through the process of getting my rewards status corrected to platinum status from gold and it is not showing as platinum when i log in. I have my email conformation. What is the next step i take to get this resolved.  I feel like this should not be this difficult.  I have been trying to get a hold of xfinity with no luck and long wait times.  I feel like getting something as simple as this taken care of should not take this much effort, absolutely disappointing.

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3 years ago

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Expert

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34.9K Messages

3 years ago

@Mcshawn87 

I went through the process of getting my rewards status corrected to platinum status from gold and it is not showing as platinum when i log in. I have my email conformation. What is the next step i take to get this resolved.  I feel like this should not be this difficult.  I have been trying to get a hold of xfinity with no luck and long wait times.  I feel like getting something as simple as this taken care of should not take this much effort, absolutely disappointing.

Have you tried clearing your cache and cookies?

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Mcshawn87

2 Messages

3 years ago

I have tried Google Chrome, Microsoft edge as well as Samsungs internet browser.  To answer your question yes i have, i have an elevated ticket with Comcast at the current moment. 

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XfinityShawn

Official Employee

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2.7K Messages

@Mcshawn87 Our team can look into your ticket concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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