Visitor
•
3 Messages
Rewards page is not available
I don’t have access to the xfinity rewards page. It said “Hang tight! Your rewards are almost ready.” I waited for a few days but I always got the same message showing up. I talked with customer service but no help at all. Need help to fix this!
Accepted Solution
XfinityJoshuaE
Official Employee
•
313 Messages
4 m ago
Thanks for taking the time to let us know about this trouble you're having @user_daa9c4. We never want to see you having trouble getting the rewards you deserve. Luckily, we can help right here! We'll need to dig into some personal information, so would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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palysa
Visitor
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4 Messages
18 d ago
I'm having the same issue as haddockrf... that is rewards not displaying and I don't have a p2p chat icon.
Please assist.
(edited)
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HossR
Visitor
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5 Messages
18 d ago
I am having the same issue and am trying other browsers but see no p2p icon :(
(edited)
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palysa
Visitor
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4 Messages
18 d ago
I was finally able to speak to a live person in technical support. I was told there is a nationwide outage on the Rewards program (Rewards not loading) and they added my ticket to that one. There is no estimated date/time of completion, but they said they're are numerous technicians/programmers working on it.
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