R

Visitor

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3 Messages

Fri, Jun 10, 2022 1:05 AM

Rewards page is not available

I don’t have access to the xfinity rewards page. It said “Hang tight! Your rewards are almost ready.”  I waited for a few days but I always got the same message showing up. I talked with customer service but no help at all.  Need help to fix this!

Accepted Solution

Official Employee

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313 Messages

4 m ago

Thanks for taking the time to let us know about this trouble you're having @user_daa9c4. We never want to see you having trouble getting the rewards you deserve. Luckily, we can help right here! We'll need to dig into some personal information, so would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Visitor

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1 Message

@XfinityJoshuaE​ I am having an issue that I've seen reported in other threads such as this one: "https://forums.xfinity.com/conversations/signin-and-account-management/xfinity-rewards-no-longer-appearing/61bd1ef3f0696816860394c2"

I also do not have any P2P chat icon next to my notification bell on this site to send a P2P message to you all. Can you help me get access to my rewards?

Visitor

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4 Messages

I also don't have a P2P chart icon and am having the same issue. I would also like assistance. 

(edited)

Visitor

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4 Messages

18 d ago

I'm having the same issue as haddockrf... that is rewards not displaying and I don't have a p2p chat icon. 

Please assist. 

(edited)

Official Employee

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325 Messages

Hi, @

Can you please try a different browser to see if you can send a peer to peer message? I need to gather your account info to look deeper into this issue. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

I've been helped by technical support. They've opened a ticket for me. 

(edited)

Visitor

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5 Messages

18 d ago

I am having the same issue and am trying other browsers but see no p2p icon :(

(edited)

Visitor

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5 Messages

Nevermind, you are talking about the direct message icon... I got it

Official Employee

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279 Messages

@HossR I did receive your message! I will respond to it here shortly! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

18 d ago

I was finally able to speak to a live person in technical support. I was told there is a nationwide outage on the Rewards program (Rewards not loading) and they added my ticket to that one. There is no estimated date/time of completion, but they said they're are numerous technicians/programmers working on it. 

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