Regular Visitor
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2 Messages
rewards name change
I have changed my name and the new name is on my account. If I enter a sweepstakes, it auto fills my old name. The xfinity assistant does nothing to help and will not connect me to a live agent.
Regular Visitor
•
2 Messages
I have changed my name and the new name is on my account. If I enter a sweepstakes, it auto fills my old name. The xfinity assistant does nothing to help and will not connect me to a live agent.
XfinityThomasB
Official Employee
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1.8K Messages
1 month ago
Howdy Unhappy14
Happy to take a look at this for you. I would need to look the account directly to get a good idea of the status.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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