Regular Visitor
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9 Messages
Rewards from previous address.
I have been on the phone (twice) for an hour. After a visit to the Xfinity store I was told I needed to call and resolve an issue. I moved in September 2021 from [Edited: "Personal Information"] to my new address [Edited: "Personal Information"]. When I entered the information for my rewards it only showed me for the time at my new address. The store could not credit me with the 30+ years I had Comcast as my Internet, TV, and phone provider.
The rewards associate suggested I post a note here in the hopes someone would read it with Comcast and resolve the issue.
CCFelicia
Problem Solver
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311 Messages
2 years ago
Hello @czsteve4 we apologize for the issues you've encountered with the rewards' promotion, my team would be more than happy to review your account and look further into this matter.
Can you please send our team a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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