Visitor
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2 Messages
Reward status downgraded
I recently switched to a new plan and noticed my rewards status changed from diamond to platinum, even though I have the account length and verified military status for diamon status. Is this something that can be corrected?
XfinityThomasC
Official Employee
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3K Messages
19 hours ago
Hello, @user_dmhuiz Customers can also navigate directly to xfinity.com/support/rewards to submit a request for an Xfinity Rewards status change.
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jdawg90
Contributor
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54 Messages
12 hours ago
I had this same issue a few years ago and they eventually fixed it. I think I got a case number. If I remember correctly, it took MONTHS, but did get resolved. Hoping yours gets resolved too!
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