Reward Level

Yes.  It happened about a week apart in late January.

@user_bl203m

Thank you let's get this resolved for you

Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

@user_bl203m Did this ever get resolved for you? I have the same issue with my Xfinity Reward tier being knocked down to Silver due to a recent move. I've reached out through the Reward website twice and through the Xfinity Assistant chat feature with an agent,  but it still isn't resolved after several weeks of trying.

Please give me hope that I can get this resolved! Thanks!

Greetings, @JerodC! We would be happy to look further into this and ensure your Xfinity Rewards status gets updated. We typically put in a ticket to have the information updated. Once the ticket is in, it can take a few weeks or longer to see the changes. Our team can check on where things are at and stay with you until we know this is fixed. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

.@XfinityRay Thanks for the reply! I'll reach out now through DM and hopefully we can this resolved.