Visitor
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1 Message
restore accounts
I am not receiving emails to my sub accounts [Edited: "Personal Information"] and [Edited: "Personal Information"]
Visitor
•
1 Message
I am not receiving emails to my sub accounts [Edited: "Personal Information"] and [Edited: "Personal Information"]
XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hello user_1x3zwo! Thanks for taking the time to reach out on our Forum. We appreciate you being a customer with us, and my team is here to support you with this email concern. I am sorry to hear you're not receiving emails to these email accounts. Let us help you get this all sorted out.
For troubleshooting purposes, how are you trying to access your email? Through the Xfinity web portal [connect.xfinity.com] or a third-party app (Outlook/Apple Mail/etc.)?
(edited)
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Again
Expert
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31.7K Messages
1 day ago
@user_1x3zwo
When was the last time you logged in to webmail [ https://connect.xfinity.com ] with those sub accounts? You may need to call Customer Security Assurance in order to get them started again, but I give you a heads up, it also might not be possible.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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