U

Visitor

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1 Message

Thursday, June 5th, 2025 6:27 PM

Reset Password

Secondary account says inactive so I cant manage the password on primary.

Official Employee

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4.2K Messages

2 days ago

Hi user_9sq2n1! We appreciate you reaching out on our Xfinity Forum about this password reset concern. I certainly know the importance of managing and accessing your online account, and my team is here to help. 

 

To confirm, are you running into this issue when logged in under a secondary Xfinity username/ID, or a secondary Xfinity account at a different address? 

 

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