Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement

I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast agents over phone and chat. Your representatives explicitly promised me that if I paid Comcast directly, Comcast would execute an immediate "Debt Recall" to pull the account back from Waypoint, which would result in a total removal of the collection trade-line from my credit history.Relying entirely on this explicit contractual guarantee from your staff, I paid the balance in full directly to Comcast yesterday, May 14, 2026.I have saved, concrete screenshot transcripts of your agents explicitly giving me this guarantee before I authorized the payment. I need an Official Employee to reply to this thread and open a secure direct message so I can upload these screenshots. I expect Comcast to honor the written promises made by its representatives and manually issue a debt recall to Waypoint Resource Group so the collection mark is completely wiped from my Experian, Equifax, and TransUnion files.Thank you, and I look forward to your private message to resolve this.