Visitor
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1 Message
Request to restore removed phone number ending in 7290
Hello Xfinity Support team,
> I am writing regarding the email I received on October 26, 2026, stating that the phone number ending in 7290 was removed from my account ending in 5150.
>
> This phone number is currently active and in use, and I did not request its removal. Could you please confirm:
> 1. Why was this number removed from my account?
> 2. Was it added to a different Xfinity ID or reassigned?
> 3. Can you restore this number to my account, or guide me through re-adding and verifying it?
>
> My account ends in 5150 and the phone number in question ends in 7290. I can provide further verification if needed.
>
> Thank you,
>[Edit: personal information]
XfinityOrlandoM
Official Employee
•
3.9K Messages
5 hours ago
@user_7brl2r
Thanks for reaching out to us, if you got that message from Xfinity, that means your phone number for the multi factor authentication has been removed. Either due to being different Xfinity ID, reassigned to another individual, or disconnected.
All you need to do, is go sign into your Xfinity account and make sure you've updated your phone number with the multi factor settings
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