1 Message

Sat, Jul 23, 2022 3:30 AM

Request to change my name in ( Account holder's name)

 i requested to change my name, then sent me an email to fill out the Account Change Request Form. Then, attach and submit the form along with any supporting documents I did that , and then i got another email they need more information in order to complete my request this information is :

  • Consent to transfer account form for current account holder (page 2)
  • Consent to transfer account form for new account holder (page 3)
  • Manual Signature required on affidavit, please sign and resubmit
  • Please check the box on page 3 of the New Account Holder Xfinity Consent to Transfer Account
  • Valid Government Issued Picture Identification for Current Account Holder.

when they sent me this email , they did not send any link or forms to filling out .

and also i become confused , because these additional information the need  is for to transfer the account . How do i get this form to send it back to them ?

i went to Xfinity service center in person they said my name was changed but when i checked my account on my end the Account holders name still in my old name 

Accepted Solution


Official Employee


383 Messages

5 months ago

Hello @Shihab, thank you for reaching out to us! I'll be happy to check on your account to see if things have been updated. If no changes have been made, we can work together to make sure things are completed! Can you please send our team a direct message with your full name and full address? We will be happy to help! 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line


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