Visitor
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3 Messages
Reporting a Deceased account owner
I want to provide the death certificate of my deceased father who was the Comcast account holder.
There is an outstanding balance due and there are no funds available in his estate.
I want to report the death and work to get this matter resolved.
XfinityThomasA
Official Employee
•
3.9K Messages
5 hours ago
@user_16amcq - Thank you for reaching out. We're very sorry for your loss. Xfinity is here to help make the process as easy as possible. You can either close the account or transfer ownership into your name by starting the bereavement process here: Xfinity Bereavement Support. Our team is also here to assist. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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