Visitor
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1 Message
Repeated logouts on account page, requiring reauth with PW and 2FA
I can't access my bill or billing information. I am able to successfully log into my account, and then when I click billing, I am asked again for my PW and 2fa code. Occasionally, I can make it to the Billing page where it lists the bills by date, but then I get kicked out again if I try to access my bill.
I have cleared cache and cookies, and I don't think I have any unusual browser settings. Other websites work normally.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCZachary1
Problem Solver
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672 Messages
2 years ago
@user_147d21 Thank you for reaching out to the Xfinity Forum team. That is odd that the web page keeps requiring you sign back in after you already did. I would like to take a closer look at your account.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_5114a5
Visitor
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2 Messages
2 years ago
I work in IT and I had a feeling that I was not the only one. I am having the same issue across multiple devices and different browsers (Google Chrome and Apple macOS + iOS Safari). To try to access a PDF billing statement I was prompted for a password almost after every click, about 4-5 password prompts despite me clicking keep me signed in, and the remember this device to not get repeated 2FA prompts does not work. Clearing browser cookies and application storage does not fix the issue. This is ridiculous. They must have fired their testing and quality assurance teams.
I use AdBlock Plus, but their OAuth login system should be able to work fine with it. I use the same devices/browsers with AdBlock Plus and sites like Google and Microsoft have no problems keeping me signed in without repeated password and 2FA prompts.
The Xfinity web site keeps getting worse, why the web site and Xfinity iOS app is so slow to load page by page on a 200 Mbps+ internet connection in 2023 I cannot comprehend. It is abysmal.
One other thing that drives me nuts, since for 2FA we're stuck with only using the Xfinity app as a TOTP option... the Xfinity iOS app offers press and hold long press on the 2FA notification prompts to approve or deny from your lock screen and they do not work. If you click approve it does not work, sign in still hangs at waiting. So then you have to use the code generator which takes forever to get to because the app is so slow, or you have to choose the text/email you a code on the sign-in page. So if you want to use push to accept the 2FA code, you can only normal click on the notification to open the Xfinity app and then accept or deny the prompt. What's the point of offering the long press in Apple push notifications if it doesn't work and then does not show the 2FA prompt if you open the Xfinity app. So frustrating.
These types of issues would not be acceptable in many other organizations so write this code and support these systems/apps. I wish Comcast Xfinity would hold themselves to a higher standard in this regard.
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