U

Visitor

 • 

2 Messages

Thursday, April 14th, 2022 2:53 PM

Closed

remove XfinityID from old account

on my old/prior account, ownership transfer and transferred admin rights done, but still getting notices. I am still able to sign into the old account with my orginal XfinityID and password, but cannot find a way to delete this ID. The XfinityID is my email and thus I have not been able to use the same email address on my new Account. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2K Messages

3 years ago

Hello, @user_4e9f44. Thanks for giving us the opportunity to help resolve this user ID issue you're experiencing. I'd like to take a look at your account to see what's options we have available to transfer your username to your new account.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

 • 

2 Messages

3 years ago

appreciate the quick rely, I have clicked on the chat icon but your id- XfinityRaul - does not appear in the name list, thus not allowing me to create a message

Official Employee

 • 

2K Messages

3 years ago

No need to send the message directly to me. Please use the Xfinity Support and your response will be directed to me, @user_4e9f44

forum icon

New to the Community?

Start Here