Regular Visitor
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2 Messages
Remove old address from my account
How do I remove an old address from my account? My prior address from over 2 years ago is still showing on my account. I have no services or bills at this address and would like to remove it.
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
5 years ago
@Caramartz @TheReader324 @TMitch80
We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience.
Go here for the new experience:
https://customer.xfinity.com/#/settings/account#linked-accounts
If you need a guide on how to do so, here's the Help and Support article:
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @pfarrell001!
Thanks for posting to the Xfinity Forums. That's a great question. I'd be happy to help get your old address removed from the back end, so you no longer see that address. I will also need to make sure you are using the correct email address or phone number to see your new account information. I've received your private message. Chat with you soon.
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thomas-jenkins
Regular Visitor
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2 Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
@thomas-jenkins,
I'd be glad to help! Can you please send me a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe" and then click "send a message."
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Caramartz
New Poster
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1 Message
5 years ago
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TMitch80
New Poster
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1 Message
5 years ago
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TheReader324
New Poster
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1 Message
5 years ago
Could I also receive assistance removing a prior address from my account? Thank you.
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SpyderZT
Visitor
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7 Messages
4 years ago
I don't understand why there isn't a "Remove Account" option for a CLEARLY closed account that no longer has service once a new service has been activated elsewhere. -.-
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