Remove my email address from someone elses account

Hello,

One of your users added my email address to their account. I now get emails regarding their account, including overdue bills and shut off notices. How can I resolve this or actually talk to a person instead of your virtual assistant? The assistant will not let me proceed without logging in. I don't have a login, I am not a customer.

Thanks,

Travis

Responses

T

travis.

2 Messages

3 months ago

I used my login from when I was in the Comcast coverage area and had an account in order to post this. Please let me know how I can supply the email address to be removed from the other persons account.

1

0

XfinityAdrienne

Official Employee

•

970 Messages

Hey there, travis.! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the emails coming through. We would recommend reaching out to our Customer Security Assurance Team here for assistance with the email that should not be attached to another account. Please let us know if you have any other question/concerns, we are happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Sign-In and Account Management

travis.

Remove my email address from someone elses account

Was this helpful?

travis.

XfinityAdrienne

New to the Community?