Visitor
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1 Message
Remove a service
I am trying to remove my TV Plus (cable services) from my existing plan. This is not possible to do via the Xfinity Web site—nor the Xfinity app. I would appreciate prompt and ethical assistance to this inquiry.
-Thank you.
XfinityJon
Official Employee
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1.9K Messages
9 hours ago
Good afternoon RewardADiamond. You have reached the right team! I will be happy to assist you further. Since this will require access to your account and personal information, I will need you to send me a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityJon
Official Employee
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1.9K Messages
6 hours ago
Thank you for working with us through direct messaging. I am glad we were able to assist you with the requested changes. If we can assist you with anything else, please do not hesistate to reach out. Have a good evening.
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