Visitor
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2 Messages
Received letter from Xfinity stating someone changed preferred email address
As stated, I received a letter stating "you or another user recently changed one or more of the following features" "your preferred email address was changed." When I signed in the email address seemed to be unchanged. However we have been victims of identity theft recently with fraudsters attempting to steal some of our other accounts. Clearly we do not want to post our account information in a public forum, how can we directly contact someone? I'd write an actual letter, but your letter contained no return address (even on the envelope!).
XfinityRaul
Official Employee
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2.1K Messages
2 months ago
Hello, @user_0ws7na. Thank you for making us aware of this letter you received informing you that your preferred email was changed. I'm sorry to hear you recently a victim of identity theft. We have our amazing Customer Security Assurance team that will be able to help investigate this letter even further. You may file a claim by visiting this link https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
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user_0ws7na
Visitor
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2 Messages
2 months ago
So after a week I got an email from the "amazing Customer Security Assurance team" that directed me back here with no other answer. I suspect Xfinity support now consists entirely of bots with zero human involvement on their end. And this was to try to warn them someone may have been attempting to steal service, which mostly hurts them not me.
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Losramz
Visitor
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1 Message
2 days ago
I see numerous Xfinity customers go through the same thing as I do. Repeatedly call for help two long visits to our local stores. The last visit, River Park in Fresno CA, one hour and at the end we were told everything has been corrected. But no it wasn't. Our problem - our landline is listed as our mobile. All codes get texted to the landline.
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