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Sunday, July 28th, 2024 6:12 PM

Received cancellation notice, but I did not submit a cancellation request

Hi, I've seen this issue on the forums but it seems like I need to post in order to direct message support. I received an email about a cancellation request that I did not receive. This might be because when I moved in, I was notified that I would be moving into a different unit that I planned. The email that I received stated that internet service would be cancelled for the address that I was planning to move in, but ended up moving into another apartment unit. 

Accepted Solution

Official Employee

 • 

1.4K Messages

2 months ago

 

user_66hzq3 Thanks for reaching out! We can take a look at your account to ensure your services are not canceled. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it 

 

Official Employee

 • 

507 Messages

2 months ago

Hi @user_66hzq3. I wanted to circle back here and confirm that your account is set up and your appointment today was successful. If you need anything else, please let us know. 

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