1 Message
Received cancellation notice, but I did not submit a cancellation request
Hi, I've seen this issue on the forums but it seems like I need to post in order to direct message support. I received an email about a cancellation request that I did not receive. This might be because when I moved in, I was notified that I would be moving into a different unit that I planned. The email that I received stated that internet service would be cancelled for the address that I was planning to move in, but ended up moving into another apartment unit.
Accepted Solution
XfinityMartyR
Official Employee
•
1.4K Messages
2 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinityRaf
Official Employee
•
507 Messages
2 months ago
Hi @user_66hzq3. I wanted to circle back here and confirm that your account is set up and your appointment today was successful. If you need anything else, please let us know.
0