Receive a "We're sorry" error when trying to change internet plan online.

I've logged into my xfinity account and want to upgrade my internet plan, but everytime I click "Change my plan" or any other link to change my plan I get an error saying "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help."

How can i change my plan without calling in, its a bit frustrating just wanting to upgrade plans.

Responses

XfinityBillie

Official Employee

•

3.2K Messages

2 months ago

user_i78fa0 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that how we use our services can change over time and the frustration if the plan builder isn't working for you. I'm happy to help you with upgrading your internet service right here on this platform without needing to call in! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_i78fa0

Receive a "We're sorry" error when trying to change internet plan online.

XfinityBillie

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