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JustMattyBoy
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3 Messages

Tuesday, August 2nd, 2022 12:08 AM

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Reactivating Account

My account was deactivated almost a year ago after I was unable to make payment. I finally paid what was due and am trying to figure out how to reactivate my account. 

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4 years ago

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CCShan

Official Employee

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443 Messages

4 years ago

Hi there @JustMattyBoy We'd love to have you back with us! As long as any outstanding balance is paid on the account, you should be able to start services via the website at  Plan Offers

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JustMattyBoy

Visitor

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3 Messages

@XfinityShan​ so I can sign in to the webpage, but when I try to do anything to my services I get a page that says "Looks like you can't make changes to this plan. Please contact account owner to continue."

4 years ago

0

CCShan

Official Employee

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443 Messages

Since it's been over 90 days, you'll want to sign up without signing in, so it's a new account instead of restarting your previous one, and then you can link the accounts once you have the new one so you can utilize the old user ID if you prefer. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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JustMattyBoy

Visitor

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3 Messages

I've been trying that as well. I get a page that says "This information doesn't match our records" when I enter my phone number or SSN to start a new account. 

4 years ago

0

XfinityAngie

Official Employee

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2.5K Messages

You can either go by one of our Xfinity stores to get assistance, or I can take a look and see what is going on. I would need you to send me a DM with your name and address by doing the following: Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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