Visitor
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1 Message
Reactivate account and service
I stopped using my Xfinity internet last year in August due to being outside of the country. Now I am coming back and would like to reactivate my service. I tried doing it online but wasn't able to. Please advise what step I should take to reactivate my service. Thank you
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for letting us know what's going on. We don't want you to have trouble reactivating your services. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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CCTravis
Problem Solver
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546 Messages
3 years ago
@user_96993a
Thank you for allowing our team to assist you in getting reconnected to Xfinity 😀
Our Xfinity Support Team is committed to providing our Xfinity customers with consistently superior service and support, right here, 24/7.
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