Same issue, except when I try to verify by phone and enter in the code they send, they say the information does not match their records. However, I am able to login using my phone number from the main login page...but once I’m there, I am unable to verify if my number is indeed correct because I can’t access my account info.
@ComcastMorgan I tried to follow the steps outlined above. However, I did not receive a confirmation code so did not make it past that step. I was able to private message you after posting a couple of times.
Unfortunately, I seem to be having the exact same issues that many others have had. I tried to go through the "forgot username"/"Xfinity ID" option but when I try entering both my phone number and email address it says they're already linked to another account (I've never had Xfinity prior to these past 3 weeks) so it seems like my address isn't listed on the account correctly. Is there a new fix, or do we still need to PM a Customer Service Representative?
Hi everyone. We hope you all are staying safe. We know it's frustrating not being able to successfully get logged into your online account in order to manage your account. We are here to help and we will get this resolved as soon as possible. For those who have not already done so, please send me a PM with your first and last name, along with your current physical address and we will get started.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you much!
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I am glad you got it worked out, lissakindt. In the future, please just wait for us to request that you send us a PM before doing so. Thanks for your understanding!
It was nice working with you, jnun055 and kguerrero7. I'm happy we were able to get this fixed. Take care!
For those that may come across this thread and have not been helped yet, I encourage you to try following the prompts in this link: https://xfin.tv/3c06UyH if you have not done so already. Thanks everyone.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
KIMO4
New Poster
•
2 Messages
1 y ago
I am having this same issue, however the fix does not work as comcast "does not recognize my street address"
I need internet during this pandemic, please help
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Asd2t
New Poster
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1 Message
1 y ago
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jnun055
Regular Visitor
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3 Messages
1 y ago
Having the same issue. Posting to see if I can then send private message since I don't get that option either.
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jnun055
Regular Visitor
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3 Messages
1 y ago
@ComcastMorgan , not able to send you a private message. Could you please let me know how to do that so I can get the billing issue resolved?
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jnun055
Regular Visitor
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3 Messages
1 y ago
@ComcastMorgan I tried to follow the steps outlined above. However, I did not receive a confirmation code so did not make it past that step. I was able to private message you after posting a couple of times.
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kguerrero7
Regular Visitor
•
1 Message
1 y ago
Unfortunately, I seem to be having the exact same issues that many others have had. I tried to go through the "forgot username"/"Xfinity ID" option but when I try entering both my phone number and email address it says they're already linked to another account (I've never had Xfinity prior to these past 3 weeks) so it seems like my address isn't listed on the account correctly. Is there a new fix, or do we still need to PM a Customer Service Representative?
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0
ComcastMorgan
Official Employee
•
2.5K Messages
1 y ago
Hi everyone. We hope you all are staying safe. We know it's frustrating not being able to successfully get logged into your online account in order to manage your account. We are here to help and we will get this resolved as soon as possible. For those who have not already done so, please send me a PM with your first and last name, along with your current physical address and we will get started.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thank you much!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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0
lissakindt
New Poster
•
2 Messages
1 y ago
@ComcastMorgan I can't find anywhere to send you a private message. I clicked your name, there is no "send a message" on the right side...
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lissakindt
New Poster
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2 Messages
1 y ago
Cancel... as soon as I posted that one showed up... >.>
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ComcastMorgan
Official Employee
•
2.5K Messages
1 y ago
I am glad you got it worked out, lissakindt. In the future, please just wait for us to request that you send us a PM before doing so. Thanks for your understanding!
It was nice working with you, jnun055 and kguerrero7. I'm happy we were able to get this fixed. Take care!
For those that may come across this thread and have not been helped yet, I encourage you to try following the prompts in this link: https://xfin.tv/3c06UyH if you have not done so already. Thanks everyone.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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