wnaog2107's profile

New Poster

 • 

1 Message

Sun, Dec 29, 2019 11:00 AM

Re: Comcast PDF billing statements will not open in Acrobat

same problem here,using Foxit reader

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

BruceW

Gold Problem Solver

 • 

22.3K Messages

1 y ago

This sometimes happens to me when I follow the "View Bill Details" link and click "Print/Save Statement (PDF)". When that doesn't work I go to the "View Bill History" link on the main Billing page, and click the "View PDF" link for the current bill on https://customer.xfinity.com/#/billing/past-statements. That usually works, but sometimes I just have to wait a day or two until Billing gets its act together and fixes the links.

jfederline

Contributor

 • 

50 Messages

1 y ago

Verified print/save current statement just now still broken for me too on current bill details screen. 0 byte PDF file. But viewing via "previous statements" is working for me, tho.

New Poster

 • 

4 Messages

1 y ago

I've been having the same problem for several days now.  I even cleaned cache today thinking that might be the problem, but didn't work.  Can't get PDF copy to appear.

New Poster

 • 

4 Messages

1 y ago

I just tried your suggestion of using past bills link.  I saw the bill date there, but still no luck when I click it.  Guess I'll give it another few days.

jfederline

Contributor

 • 

50 Messages

1 y ago

This had started working again for me, I just got the correct full not-zero-byte bill PDF when clicking print/save statement on the bill details screen. Time will tell if it stays working now. This is the second time in 5 years that this basic paperless bill delivery function has publicly broken on this website, not good for something branded as "EcoBill".

New to the Community?

Start Here