New Poster
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3 Messages
RE: adding existing xfinity account holder to my xfinity account as a user
I just opened an xfinity account using my mothers email address but i want to set up the new account # i have on the bill as it came yesterday. How can I do that so the account sign in is in my name [Edited: Personal Information]
XfinityJohnG
Official Employee
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1.3K Messages
10 months ago
Thank you for reaching out to us here @precious10. I would be happy to send you the information on how to link separate accounts. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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