Questions about problems logging in to my Xfinity account on my computer
For the past week or so, maybe longer, I have *not* been able to login to my XFinity account on my computer. My internet service is running fine. Today, I decided to try to figure out why I couldn't get logged in an I eventually received a "oauth.xfinity.com took too long to respond" message in Mozilla Firefox. Emptying the browser cache and cookies didn't help. Eventually, I found this discussion thread:
which suggsted restarting the cable modem. Once I did that, I was able to login to my account without issue. So, I have two questions about this:
1) Why would I need to restart my cable modem to resolve the login issue? I'm using a third party cable modem I purchased last year. It's an approved modem but not one from Comcast.
2) Why isn't restarting the cable modem mentioned anywhere in this, troubleshooting thread:
Thanks in advance!