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user_42u9nj
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Thursday, February 20th, 2025 11:15 PM

Primary user

Hi, I need to update my payment option but when I log in it says I am not the primary user. I went on the “id” site and I’m the only user that comes up. This house is the only house I’ve had an account at and everything worked fine up until recently. I’m at a loss at what to do.

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2 days ago

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XfinityAmandaB

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1.9K Messages

2 days ago

 

user_42u9nj Thank you for stopping in for help with accessing your account online to update your payment information and getting an error about the primary user.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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