Primary user has been switched to member status

@user_9c0645

 

Thanks for reaching out to us, this link https://www.xfinity.com/support/articles/primary-and-secondary-accounts has great information on how to manage your user roles. You would want to sign in with the primary user ID:

 

To change user roles on an Xfinity account, sign in to xfinity.com as the Primary user, navigate to the Account Details section, and click on the user whose role you wish to change. Under their permissions, select "Change Permissions" and choose the desired role, confirming the change. 

Here's a more detailed breakdown:

1. 1. Sign in as Primary User:

Access your Xfinity account online at xfinity.com using the Primary user's Xfinity ID and password.

1. 2. Locate User:

In the Account Details section, find the user whose role you want to modify.

1. 3. Change Permissions:

Click on the user's name and then select "Change Permissions" under their user information.

1. 4. Choose Role:

Select the new role you want to assign to the user from the available options (e.g., Manager, Member, Viewer).

1. 5. Confirm:

Confirm the changes by clicking "Confirm permissions" or a similar button. A confirmation message will appear once the role has been successfully updated. 

 

 

If you're having any issues please go ahead and send me a direct message with your name and complete address and I'll be able to assist you as well.

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message