Visitor
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2 Messages
Primary User can’t access anything
I have spent all summer chatting with agents online and by phone no one will help me solve this problem I am logged in as a primary user but denied permission to see anything even though it tells me I am the primary user (see screenshot). This is obviously Xfinity’s issue but they refuse to help me and just tell me to keep changing my password
Accepted Solution
XfinityRichard
Official Employee
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1.8K Messages
2 years ago
Thank you @user_003402 for all the time you had to spend to get this resolved. It was a pleasure working with you, and please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here for you!-Richard
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I truly appreciate that screenshot, I can imagine how frustrating this has been. In order for us to fully assist you please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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