Primary user being told I'm a Secondary!!! Help!!

Thanks for the link. I just did it and it told me I was the user and primary is blank!  I will make the call thanks for the help

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@UKMI6girl wrote: Thanks for the link. I just did it and it told me I was the user and primary is blank!  I will make the call thanks for the help

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Glad to help -- good luck to you!

Is there a solution to this I have spent the last 4 hours talking to a total of 5 support reps. All tell me to go somewhere else and none providing any form of solution.   

When i view my account it gives me a blank primary user. I need to upgrade my account I can do anything in my account only fix i can find is to provide proof of death so i can transfer ownership.

Can i resolve this myself?            Please provide a link

Can i contact someone to help?    Please provide info

I called support and got the run around many times.  I was finally told that my account was setup as a viewer even though it looks like it is primary.  I was given a ticket number and told it would be fixed in 24 hours.  However, they still want to talk to me (customer security?) and so I need to call them back at 844-963-0185.  They are not open at the moment so I will call them tomorrow

Why they can just run an update on the database to fix my account boggles my mind.

Hi @frustratedx20 here are some instructions

Say you have an active Account at 123 Main Street (generic example)

Account at 123 Main Street may have an Xfinity ID (username only) tied to it. You can find that out via www.xfinity.com/id. You can also try www.xfinity.com/getstarted if you believe you've never set one up.

What you're signing into the forums with may not be tied to any account, but may have a mobile number or email tied to it. When you use the forum credentials to sign into My Account you may see the issues listed above where it says you're still setting up services. This is beyond the 2-3 days after setting up your account for the first time.

Do a password reset on the Xfinity ID tied to 123 Main Street and sign into the correct Xfinity ID

1. Once you're in My Account, go to Users (https://customer.xfinity.com/users) and invite the forum sign-in you're using (via either the @comcast.net or the email or the mobile phone number) and complete the flow with your address for verification.
2. You can now choose which Xfinity ID you care about:
   1. If it's the one you just invited, use Transfer Admin Rights https://www.xfinity.com/support/articles/change-your-primary-account-user to promote the preferred Xfinity ID Secondary to the Primary.
   2. If it's the one you signed into, remove the contact points on the secondary Xfinity ID you invited, and add them to your Primary Xfinity ID.
3. Also make sure you've set up automatic payments on whichever Xfinity ID you end up going with.