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user_4e22c0
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Visitor

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2 Messages

Tuesday, January 17th, 2023 10:38 PM

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Primary cant sign in to change user role

I am the only person on the account.  I am able to log in and I use two factor authentication. But when the account was set up, somehow I was NOT assigned "primary" role.  Consequently,  I can't pay bills (other than Quick Pay) and I can't change my user setting.   How do I correct this? THX

Question

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Updated 

2 years ago

465

1

XfinityKei

Official Employee

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1.4K Messages

2 years ago

Hello @user_4e22c0, Thanks for coming to our community for help with your user role concerns. You have come to the right place for help! I have a cool link from our help and support page which will go over how to change the user roles. (https://www.xfinity.com/support/articles/designate-users-restricted-or-unrestricted)

 

If you need to reset the password for the primary username you may use this link (http://www.xfinity.com/password)

 

If you need to locate the primary username you may follow the steps in this link (xfinity.com/username.) 

 

Please let us know if you run into any issues. 

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user_4e22c0

Visitor

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2 Messages

@XfinityKei​   Let's try this one more time. Please read thoroughly.

1.  I am the only person on the acct. 

2.  XFinity  did NOT assign me Primary Acct privileges   

3. I can NOT log in as primary and change user setting. 

Either you have me as a "secondary user" or there is a "programming glitch"

Again, I am the only person on the account.  I can log in. I receive 2 factor verification.  I have NOT been granted primary privileges.  PLEASE RESEARCH.

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

I can understand that you are frustrated. We just want to make sure that we rule everything out. If you don't mind, I would be happy to help you look at this further. You can send me a DM with your name and address by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

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