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user_a35e3b
1st Topic

Visitor

 • 

1 Message

Tuesday, July 5th, 2022 1:19 AM

Closed

Primary Account Holder

Hi,

I can't get into account management such as changing billing method, etc.. and says I am not the Primary Account Holder even though my role shows as Primary under User Setting.

Thanks,

Question

 • 

Updated 

3 years ago

289

3

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This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityJessicaA

Official Employee

 • 

330 Messages

3 years ago

Hello @user_a35e3b We appreciate you taking the time to reach out to us today. I'm sorry to hear the online account isn't showing the billing information.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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georgeisnothere

Regular Visitor

 • 

4 Messages

3 years ago

My wife tried to use her email account today. She could not access her email so she change the primary holder to herself and now I can access my email and I was listed as the primary account holder. How do I change the primary account holder back to me?

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georgeisnothere

Regular Visitor

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4 Messages

3 years ago

Can not access my account .

3

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CCXavier

Official Employee

 • 

695 Messages

Hello, thank you for reaching out to us. Here is a super helpful support article https://www.xfinity.com/support/articles/designate-users-restricted-or-unrestricted with simple and easy steps on changing the user role. I love how Xfinity is making it easier for you to manage your services online. Let us know if you have any questions.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

user_307e6c

Visitor

 • 

1 Message

I'm getting an error: "customer.xfinity.com is currently unable to handle this request." when I try to use the Change Primary Role function in Account Management.  I really need to switch Primary Role to my wife so we can use our statement as evidence of residence for a school enrollment application.

3 years ago

0

CCDevinC

Contributor

 • 

473 Messages

Hi there @user_307e6c This is certainly not the experience we want for our valued members! 

 

To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast. 

3 years ago

0

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