U

Visitor

 • 

1 Message

Tue, Jul 5, 2022 1:19 AM

Primary Account Holder

Hi,

I can't get into account management such as changing billing method, etc.. and says I am not the Primary Account Holder even though my role shows as Primary under User Setting.

Thanks,

Official Employee

 • 

146 Messages

1 m ago

Hello @user_a35e3b We appreciate you taking the time to reach out to us today. I'm sorry to hear the online account isn't showing the billing information.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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