Visitor
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4 Messages
Power of Attorney account manager access
I am trying to add myself as an account manager onto my father's Xfinity account. He has dementia and is declining quickly. I tried doing it online, but it requires 2-step verification with a security code being sent to his phone. He is not in a mental state to be able to make sense of that information and send me the code. I tried bringing my durable POA paperwork to my local Xfinity store. They said they are unable to help bc I live across the country from my father, and his account was outside of the store's region. They gave me a piece of paper with instructions to complete an Account Change Request form, but I can't find this document anywhere online. I tried calling customer service. I spoke with the security team and was trying to send them copies of the POA, but they didn't seem to be able to receive the paperwork. The last customer service agent I talked to said the only other option was for them to call my father and ask for his approval - again, he's not in a mental state to understand that request. I don't know what else to try. This has been incredibly frustrating. I just want to be an account manager so I can help him pay his bills.
XfinityVictor
Official Employee
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1.6K Messages
21 days ago
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