New Poster
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3 Messages
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer than expected, but we're on it," which is then followed by an error:
**"ERROR
Sorry, this isn’t working right now
Please return to My Account Overview while we resolve the issue."**
It's difficult to understand how an internet company could have such unreliable websites. I’ve used Firefox, Google Chrome, and Microsoft Edge, but nothing helps. This situation is unacceptable, and it’s not the first time I’ve faced these issues.
Joebert
New Poster
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3 Messages
10 hours ago
I
Following technical difficulties on the website listed above, I attempted to update my credit card details for autopay via the customer service automated system; however, my input was not accepted. I requested a callback rather than waiting for an agent but did not receive one. After an hour, I called again, encountered the same issues with the automated system, and am still waiting for a response. As a former call center agent and supervisor who typically extends the benefit of the doubt to such services, I found this experience disappointing in terms of customer service.
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XfinityRaf
Official Employee
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1.2K Messages
5 hours ago
Good evening @Joebert, and thank you for taking the time to post about your website issue. To rule out a browser issue, have you tried a different browser or used incognito mode?
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