Visitor
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1 Message
Phone number
Almost a month ago my iPhone broke, got a new one, tried to port the number to the new phone and was told no, because I no longer use your Internet services, because you do not service my area. Been to the store numerous times, and tried calling and speaking to a live person more times than I can count. So now at no fault of my own, but your fault I can not port my number to a new phone and Im being forced to switch carriers. Yesterday March 10, 2026 I went to get a porting pin and now I am trying it and it says my number can't be ported. I have had that number for more than 10 years, a number I brought from T-Mobile and I can't log into almost anything that's important because I can't port my number and you guys seem to have canceled my account. I have all of the memories of my children and my dead mother attached to that number. Something needs to be done, this is all of your fault and I need to be helped one way or the other. [Edited: "Personal Information"], I need my phone number back.
XfinityKei
Official Employee
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2.3K Messages
1 day ago
@user_62411p Thanks for bringing your concerns to our attention. I'm sorry to hear of the issues you're having with your mobile account. Our team is limited with mobile support, but we can definitely help you get to a resolution. As a friendly reminder our mobile team has a dedicated support number of 1 (888) 936-4968 and Mobile Chat support is available at (https://www.xfinity.com/xfinityassistant/?channel=xMobile)
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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