Phone number receiving billing texts for someone else’s Xfinity account — need secure help

Hi Xfinity Community / Mods,

I recently started receiving recurring Xfinity billing/charge SMS messages on my newly assigned mobile number. Following the text link, I tried to sign in using the phone number to check whether my payment method was at risk.

After accessing the portal via the “forgot password” flow, I realized the account shown is not mine (different name/address). I stopped immediately once I understood this.

I’m concerned that this phone number may have previously been associated with the account holder and is now incorrectly linked to their Xfinity account. I also want to make sure my email is not associated with any account that isn’t mine.

Because this is a privacy/security issue involving another customer’s account, I don’t want to post any personal details publicly.

Could a moderator please advise how to resolve this through a secure/private channel (e.g., verified chat/phone support), so Xfinity can:

• remove my email from the wrong account (if attached),

• unlink my phone number from that account,

• and ensure I stop receiving billing texts that aren’t mine?

Thank you.