Visitor
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2 Messages
Phone Number on account incorrect
My cell phone number on my account is incorrect. When I try to update it. The number is active on another account.
Visitor
•
2 Messages
My cell phone number on my account is incorrect. When I try to update it. The number is active on another account.
XfinityAdrienne
Official Employee
•
2.5K Messages
2 hours ago
Hey there, @user_iymq76! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding the phone number, and ensuring it is updated correctly. I would recommend reaching out to our Customer Security Assurance Team for further assistance with getting the mobile number unlinked from the other account, and attached to your account. You can find their information here. Please let us know if you have any other questions/concerns, we are happy to help!
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