2 Messages
Phone number connected with an old account, cannot invite old account to new one because 'names must be unique'
1. When trying to add a phone number to my current Xfinity account, I am stopped because my 'Phone number is already associated with an Xfinity account'.
2. Following the solution outlined in this older forum post, I attempted to invite my old account with 'Member' role to my current account at this invite page URL.
3. After entering all information, I am unable to click 'Send': beneath the entry for 'Last name', I have a red box error with the text 'Names must be unique'.
What's my path forward here? Change the name on my old account and try again?
XfinityBenjaminM
Official Employee
•
2.4K Messages
11 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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